How do I file a claim?

Filing a Damage Claim

Contact Good Sam RV Rentals claims department at claims@rvrentals.com and explain the damage or accident within 48 hours of the end of the rental.

Please provide the following to our claims team:

    • Photos of the damage 
    • Completed rental forms (these forms must be signed by the owner and renter)
    • Information exchanged at the scene (information about the other vehicle/party, if applicable)
    • Law enforcement reports or details (if applicable)

Since claims are case by case, next steps will be provided to you by the Good Sam RV Rentals claims team.

Note: Without completed rental forms or penalty fees present in your listing at the time of booking, claims may be denied.

 

Do I Have to Email to File a Claim?

Yes, to file a damage claim, you must email our claims department. We cannot take a claim over the phone or via live chat due to the paperwork that is needed to start the claims process. Until you send an email to our claims team at claims@rvrentals.com, a claim has not been reported.

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